Legal Policies

Terms of Service

1. Acceptance of Terms

By accessing or using Launch Support Services ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all users, visitors, and anyone accessing our platform.

2. Eligibility

To use our Service, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction
• Have the legal authority to enter into binding agreements
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete information during registration

3. Description of Services

Launch Support Services provides free launching and setup assistance, including but not limited to:

• Onboarding Support: Guidance through initial setup and configuration processes
• Account Verification Assistance: Help with account verification procedures (similar to Stripe-style verification)
• Technical Setup Help: Configuration assistance, integration guidance, and troubleshooting
• Consulting Services: Business setup advice, policy recommendations, and compliance guidance
• Documentation Support: Help with preparing required business documentation

4. User Responsibilities

As a user of our Service, you agree to:

• Provide accurate, current, and complete information during onboarding
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breaches
• Use the Service only for lawful purposes and in compliance with applicable laws
• Not misuse, abuse, or overload our support systems
• Respect the intellectual property rights of Launch Support Services and third parties
• Cooperate with our support team in good faith during assistance sessions

5. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• Launch Support Services is provided "AS IS" and "AS AVAILABLE" without warranties of any kind
• We do not guarantee that the Service will be error-free, uninterrupted, or meet your specific requirements
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Our liability is limited to the amount you paid for the Service (if applicable) in the 12 months preceding the claim
• We are not responsible for third-party services, integrations, or platforms you use in conjunction with our Service
• We provide guidance and assistance but do not guarantee specific outcomes or results

6. Intellectual Property

All content, trademarks, logos, documentation, software, and materials provided through Launch Support Services are the exclusive property of Launch Support Services or our licensors. You may not:

• Copy, modify, distribute, or reproduce our content without written permission
• Use our trademarks, logos, or branding without authorization
• Reverse engineer, decompile, or disassemble any software or systems
• Remove or alter any copyright, trademark, or proprietary notices

7. Prohibited Activities

You may not use our Service to:

• Engage in fraudulent, deceptive, or illegal activities
• Violate any local, national, or international laws
• Impersonate another person or entity
• Transmit viruses, malware, or harmful code
• Spam, harass, or abuse our support team or other users
• Attempt unauthorized access to our systems or user accounts
• Use automated bots or scrapers without permission
• Misrepresent your business, identity, or intentions

8. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for:

• Violation of these Terms of Service
• Fraudulent, abusive, or harmful behavior
• Non-cooperation during support sessions
• Misuse of our resources or systems
• Any reason we deem necessary to protect our Service or users

You may discontinue use of our Service at any time. Upon termination, your right to use the Service will immediately cease.

9. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes arising from these terms or the Service will be resolved through:

1. Informal Negotiation: We encourage users to contact us first to resolve disputes amicably
2. Mediation: If informal resolution fails, we may agree to mediation
3. Binding Arbitration: Unresolved disputes will be settled through binding arbitration in [Your Jurisdiction]

You agree to waive any right to participate in class-action lawsuits or class-wide arbitration.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the modified terms. We recommend reviewing this page periodically.

11. Contact Information

If you have questions about these Terms of Service, contact us at:

• Email: priteshyadav2015@gmail.com
• Business Inquiries: priteshyadav2015@gmail.com

Privacy Policy

1. Introduction

At Launch Support Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your data.

2. Information We Collect

2.1 Personal Information

When you use our Service, we may collect:

• Name: To personalize your experience and communication
• Email Address: For account creation, support communication, and service updates
• Phone Number (optional): For priority support or urgent assistance
• Business Information: Company name, industry, website URL, business structure
• Onboarding Details: Information related to your setup needs, verification requirements, and project specifics

2.2 Technical Information

We automatically collect certain technical data:

• IP address and location data
• Browser type and version
• Device information (operating system, screen resolution)
• Pages visited, time spent, and navigation patterns
• Referral source (how you found us)

2.3 Communication Data

We store records of:

• Support emails and correspondence
• Feedback and survey responses
• Chat transcripts (if applicable)

3. Why We Collect Data

We collect and use your information to:

• Provide Support: Deliver onboarding assistance, verification guidance, and technical help
• Improve Service Quality: Analyze usage patterns to enhance our offerings
• Communicate: Send service updates, respond to inquiries, and provide important notifications
• Compliance: Meet legal obligations and prevent fraud
• Security: Protect our Service and users from abuse, spam, and security threats
• Analytics: Understand user behavior to optimize our platform

4. Data Storage & Protection

We take data security seriously and implement industry-standard measures:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Limited access to personal data, restricted to authorized personnel only
• Secure Servers: Data stored on secure, regularly monitored servers
• Regular Audits: Periodic security assessments and vulnerability testing
• Backup Systems: Regular backups to prevent data loss

Data Location: Your data is stored on servers located in [Your Region/Country]. We may transfer data across borders only when necessary and with appropriate safeguards.

5. Sharing of Information

We do not sell your data. We may share information only in these limited circumstances:

• Service Providers: Trusted third-party vendors (email services, hosting providers, analytics tools) who assist in operating our Service, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To enforce our Terms of Service, prevent fraud, or protect safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets (users will be notified)

6. Cookies & Analytics

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior (via Google Analytics or similar tools)
• Improve user experience and performance
• Detect and prevent security threats

Cookie Control: You can disable cookies through your browser settings. However, some features may not function properly without cookies.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (support emails may still be sent)
• Object: Object to certain data processing activities

To exercise these rights, contact us at privacy@example.com. We will respond within 30 days.

8. Data Retention

We retain your data for as long as:

• Your account is active
• Necessary to provide services
• Required by law or for legal compliance
• Needed to resolve disputes or enforce agreements

After account closure or upon request, we will delete or anonymize your data within 90 days, except where retention is legally required.

9. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover we have collected data from a child, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

• Email: priteshyadav2015@gmail.com
• General Support: priteshyadav2015@gmail.com

Cancellation & Refund Policy

1. Overview

Launch Support Services provides free launching and onboarding assistance. Since our core services are free of charge, there are no fees to refund. This policy outlines the terms for service cancellation and conditions for any paid add-ons (if applicable).

2. Free Services

• No Charges: Our primary services (onboarding support, verification guidance, setup assistance) are completely free. No payment is required, and therefore no refunds are applicable.
• No Commitment: You may stop using our Service at any time without notice or penalty.
• Voluntary Use: Participation in our free support programs is entirely voluntary.

3. Paid Add-Ons or Premium Services (If Applicable)

If we introduce paid features, add-ons, or premium consulting services in the future, the following refund conditions will apply:

3.1 Refund Eligibility

• 7-Day Money-Back Guarantee: Refunds available within 7 days of purchase if you are unsatisfied with paid services (subject to conditions)
• Service Not Delivered: Full refund if we fail to deliver the paid service as described
• Technical Errors: Refund if you were charged due to a technical error or billing mistake

3.2 Non-Refundable Situations

• Services already fully delivered or completed
• Refund requests made after the 7-day window
• Violations of our Terms of Service
• Abuse or misuse of the refund policy
• Custom or personalized services that were provided as requested

3.3 Refund Process

To request a refund for paid services:

1. Email us at priteshyadav2015@gmail.com within 7 days of purchase
2. Include your order number, payment details, and reason for the refund
3. Our team will review your request within 2–3 business days
4. Approved refunds will be processed within 7–10 business days to the original payment method

4. Cancellation of Service

You may cancel your use of Launch Support Services at any time:

• No Penalty: There are no cancellation fees for free services
• Immediate Effect: Simply stop using the Service—no formal cancellation required
• Account Deletion: To delete your account and data, email support@example.com
• Paid Services: If you have an active paid subscription or service, cancellation will take effect at the end of the billing cycle unless otherwise stated

5. Response Timeframe

• Refund Requests: Reviewed within 2–3 business days
• Refund Processing: 7–10 business days after approval
• Account Deletion: Completed within 30 days of request

6. Contact for Refunds or Cancellations

For assistance with refunds or service cancellation:

• Refund Inquiries: priteshyadav2015@gmail.com
• General Support: priteshyadav2015@gmail.com

Customer Support Policy

1. Our Commitment

Launch Support Services is committed to providing fast, reliable, and helpful customer support. We aim to resolve your issues efficiently and ensure a smooth onboarding and launching experience.

2. Support Availability

2.1 Email Support

• Availability: 24/7 (monitored round the clock)
• Response Time: 24–48 hours for general inquiries
• Email: support@example.com

2.2 Priority Support

• For: Urgent onboarding issues, verification blockers, time-critical launches
• Response Time: 2–4 hours (during business hours: Mon–Sat, 10 AM – 7 PM IST)
• Email: priority@example.com
• When to Use: Only for critical, time-sensitive matters affecting your launch timeline

2.3 Business Hours

• Monday – Friday: 10:00 AM – 7:00 PM IST
• Saturday: 10:00 AM – 5:00 PM IST
• Sunday: Closed (email support still monitored)

3. Response Times

4. What We Support

Our support team assists with:

• Onboarding and account setup guidance
• Verification process assistance (Stripe-style verification, business documentation)
• Technical integration and configuration help
• Troubleshooting errors and issues
• Policy and compliance questions
• General inquiries about our Service

5. Priority Handling

We prioritize support requests based on:

1. Urgency: Critical issues affecting launches get priority
2. Impact: Issues blocking multiple users are addressed first
3. Request Type: Priority support requests are handled before general inquiries
4. Order Received: Within the same priority level, requests are handled in order

6. Issue Escalation

If your issue requires escalation:

• Our support team will escalate unresolved or complex issues to senior staff
• You will be notified if escalation occurs
• Escalated issues are reviewed within 24–48 hours
• You may request escalation by emailing escalations@example.com

7. Expected User Cooperation

To provide effective support, we ask users to:

• Provide clear, detailed descriptions of issues
• Include relevant information (account details, error messages, screenshots)
• Respond promptly to follow-up questions
• Follow troubleshooting steps provided by our team
• Be respectful and professional in all communications

8. Support Limitations

Please note that our support does not include:

• Custom development or coding services (unless part of a paid package)
• Support for third-party platforms unrelated to our Service
• Legal, accounting, or financial advice
• Guaranteed outcomes or approval decisions from external platforms

9. Feedback & Improvement

We value your feedback and continuously work to improve our support quality. After resolving your issue, you may receive a brief survey. Your responses help us enhance our Service.

10. Contact Support

Reach out to our support team:

• General Support: priteshyadav2015@gmail.com
• Priority Support: priteshyadav2015@gmail.com
• Technical Help: priteshyadav2015@gmail.com
• Business Inquiries: priteshyadav2015@gmail.com